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Tech support is given for each solution and service that we provide normally on a fixed quote basis. We do have managed service support plan that requires a monthly fee, and describes which support is included.
Tech Support for the Acumatica Based ERP Packages
Tech support for the Acumatica Based ERP Packages is structured as follows:
The customer does need to pay the annual maintenance fee when deploying in a private cloud (PCS) or on premise (PCP).
Premium support is available for an extra fee
For very complex issues, Internet Customer Solutions will contact Acumatica Tech support
Tech support by Internet Customer Solutions
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